In order to enable FTPS (FTP over SSL/TLS), please follow the following steps with your FTP client:
1. Use your Cpanel username / password, not a created virtual FTP account ([email protected]) for the FTP user / pass.
2. Make sure you are using the explicit (ftpes://), not the implicit (ftps://) over your servername (ftpes://server.mochahost.com).
3. Below is a screen-shot of an example setup via FileZilla.
PS. Please note that SFTP (FTP over SSH) and FTPS (FTP over SSL/TLS) are completely different and SFTP is not supported under our Shared Linux Servers.